Testimonials
Nous avons beaucoup aimé cet hôtel: accueil, service, propreté, équipement des chambres, petit-déjeuner...
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 Nous avons beaucoup aimé cet hôtel: accueil, service, propreté, équipement des chambres, petit-déjeuner. À notre arrivée, à 5h30 du matin en provenance de Sapa, on nous a permis d'occuper notre chambre sans frais supplémentaires. C'était vraiment apprécié! Contrairement à ce que certaines personnes disent, le quartier n'est pas désagréable du tout! Nous sommes dans le «vrai» Hanoi. Le seul inconvénient pourrait être son éloignement du vieux Hanoi. Mais ce n'était pas gênant pour nous, car nous connaissions déjà le secteur touristique. Au contraire, ça nous a permis de découvrir à pied cette partie de la ville jusqu'au lac de l'Ouest. Il y a beaucoup d'activités dans le secteur, y compris des restaurants.

 

Une petite remarque à propos de l'éclairage dans la chambre: il n'est pas très pratique que les deux lampes de chevet installées au mur à la tête du lit n'aient pas de contrôles séparés, elles s'allument ou s'éteignent en même temps...

Autre remarque: un bon récurage de la douche (chambre 204) ferait du bien. Cela dit, c'était tout de même très acceptable.

 

Stayed February 2013, traveled as a couple

- Mrs. Blais Marie Celine (Canada)
The tenth floor has a panoramic view of the city and breakfast in the lovely garden terrace is a delight
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 A gem of a hotel starting with Linh the lovely desk manager to Dung the receptionist and Dong the delightful bellman who could not do enough to make my stay enjoyable. An impeccable room with a lovely view. The tenth floor has a panoramic view of the city and breakfast in the lovely garden terrace is a delight . The food has enough variety to satisfy any palate and there's lots if it. Everyone speaks English and makes you feel like a VIP.

- Mrs. Carmel Preyra (Canada)
After comparing few reviews about few hotels in Hanoi, we decided to stay in Emotion Hotel. Since cruise & hotel under same management with free airport transfer, why not right? Thanks to Mr. Linh, patiently handle our booking & try to fulfill our wishes.
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 After comparing few reviews about few hotels in Hanoi, we decided to stay in Emotion Hotel. Since cruise & hotel under same management with free airport transfer, why not right? Thanks to Mr. Linh, patiently handle our booking & try to fulfill our wishes.

 

Don't know what to expect, but a bit worried when the airport pick-up enter the street to the Hotel. But when the friendly doorman & smiling reception it ease our worries. Rooms were good. Cleans but with small cupboard. Breakfast just nice. They room service willing to entertained all our wishes two thumbs up for them.

 

Above all the good reviews, what really blow my mind were the way they handle our day trips & Halong cruise. Imagine when you don't have to even worried to make any call to confirm on the pick-up time. The receptions always waiting for four of us to come back & remind us for out tomorrow trips. The traveling agents & pick-up liaise directly with hotel. We just wait there doing nothing. Worried free. The trips all good, we really had a good time.

 

A bit far from shopping area but you can take taxi anytime & it wont cost you that much. Overall everything was just right & we love our stay here!

 

Stayed February 2013, traveled with friends

- Mrs. AzlynnaA (Malaysia)
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