FAQs
  • Do Hanoi Emotion Hotel have elevator?

    YES, we have a passenger elevator. We have a modern generator with strong capacity to make sure the power is alwaya avaiblity not only inside all rooms but also the elevator and the hall.

  • How do I get to the hotel from the airport by public transport?

    You can use public bus (We don't recommend this vehicle because it always full of local people ) or shuttle bus of the airport.

    The shuttle bus airport stop at No.1 Quang Trung Str. From here you catch the taxi to the hotel. It cost you around 3 USD from here to our hotek. Please print the hetel address to give the driver:

    Khách Sạn Hanoi Emotion

    26-28 Đường Hàng Bột,Quận Đống Đa

    Điện Thoại: 04 3848 9848 

  • Does your hotel provide airport pick up/ drop off by private car?

    YES, The total cost for this service is 22 USD/ a car/ one way (a 4 seats car). Please send the detail flight information: Flight No., Arrival time to the email info@hanoi-emotion.com or call us: +84 4 3848 9848 for urgent pick up.

  • How long does it take to receive a response for my online request?

    It take maximum 48hrs. Normaly, you will receipted on the same day you sent.

  • What is your working time?

    When you stay at our hotel, you are served 24/7. Our bussiness official time: GMT+7 From Monday to Satuday: 8.00AM - 5.00PM

  • The payament method will be accepted in our hotel?

    You can pay by cash or credit card. Cash in USD, EUR, VND is perfect. Other currencies may be available. Visa card, Master Card are welcome. 

  • What is the payment method for deposit?

    You can pay by Credit Card, Bank Transfer, Western Union or using ONEPAY method (highly recommend ONEPAY because this transaction is fast and very save for your card)

  • Can I leave the luggage at the hotel when I am travelling?

    YES, for your most comfortable trip, we offer luggage storage service FREE of charge

  • I'm a light sleeper. Do your hotel have quiet room for me?

    YES, Our hotel is located the quiet street in the Old Quater, so the hotel offer a very quiet, good sleep and relaxing staying. Morever, all room have soundproof windows to make sure you have the best sleep in busy Hanoi city.

  • Could your hotel book air, train tickets for customers? 

    YES, In our hotel lobby has a TOUR DESK with all infomation tourism. Our staff is happy to help.

  • What do you serve if I am a vegetarian?

     Please inform us before arriving sothat we can served you the best things.

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